Terms of Service
Introduction and Agreement
These Terms of Service ('Terms') govern your use of the Bensolutions, LLC website located at bensolutions.io and your engagement with our engineering consulting services.
By accessing our website or engaging our consulting services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, please do not use our website or services.
These Terms constitute a legally binding agreement between you and Bensolutions, LLC, a Pennsylvania Limited Liability Company (EIN: 26-1541194).
Website Terms of Use
Our website is provided for informational purposes about our engineering consulting services and expertise.
Permitted Use
You may use our website to learn about our consulting services, submit inquiries through our contact forms, and access publicly available information about our expertise and experience.
You may not use our website for any unlawful purpose, to transmit harmful code, to attempt unauthorized access to our systems, or to interfere with website functionality.
All content on our website, including text, images, logos, and technical documentation, is protected by intellectual property laws and may not be reproduced without written permission.
User Communications
Information submitted through our contact forms or other website communications may be used to respond to your inquiries and evaluate potential consulting engagements.
By submitting information through our website, you represent that you have the authority to provide such information and consent to our use as described in our Privacy Policy.
We reserve the right to monitor and review communications to ensure compliance with these Terms and applicable laws.
Professional Consulting Services Framework
Professional consulting services provided by Bensolutions, LLC are governed by separate written consulting agreements that supersede these general Terms for specific engagements.
Service Offerings
We provide engineering consulting services including AI integration and implementation, medical device software development with regulatory compliance, technical leadership and architecture guidance, and industrial automation and control systems development.
All consulting services are performed by qualified professionals with relevant experience in the applicable technical domains and industry sectors.
Service delivery timelines, specifications, deliverables, and payment terms are defined in individual consulting agreements executed for each engagement.
Consulting Engagement Process
Initial consultations may be provided to evaluate project requirements and determine mutual fit for a consulting engagement.
Formal consulting engagements require execution of a written agreement specifying scope, deliverables, timeline, compensation, intellectual property rights, and other material terms.
All proprietary information, technical specifications, and confidential business data shared during consulting engagements are protected under appropriate confidentiality and non-disclosure provisions.
Professional Standards
Our consulting services adhere to applicable professional standards, industry best practices, and regulatory requirements relevant to each engagement.
For medical device software development, we follow FDA guidelines including 21 CFR Part 11, ISO 13485, IEC 62304, and other applicable medical device regulations.
For AI implementation projects, we follow responsible AI practices, data privacy requirements, and industry-specific compliance obligations as applicable to each client engagement.
Intellectual Property Rights
Intellectual property rights related to consulting engagements are specifically addressed in individual consulting agreements.
Website Content
All content on the Bensolutions website, including text, graphics, logos, images, and software, is the property of Bensolutions, LLC or our licensors and is protected by copyright and other intellectual property laws.
You may not reproduce, distribute, modify, or create derivative works from our website content without prior written authorization.
Pre-Existing Intellectual Property
Bensolutions, LLC retains ownership of our pre-existing intellectual property, methodologies, tools, and general expertise developed prior to or independently of any consulting engagement.
This includes our proprietary approaches to AI implementation, medical device software architecture, industrial automation systems, and technical leadership methodologies.
Limitations and Disclaimers
These limitations apply to both website use and general consulting service inquiries. Specific consulting engagements are subject to the terms outlined in individual consulting agreements.
Service Disclaimers
Website content is provided for informational purposes only and does not constitute professional advice or recommendations for specific technical decisions.
Consulting services are provided on a project-specific basis under separate agreements. Past performance and case studies do not guarantee future results for any particular engagement.
While we strive to provide accurate and current information, we make no warranties regarding the completeness, accuracy, or reliability of website content or informal communications.
Limitation of Liability
To the maximum extent permitted by law, Bensolutions, LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from website use or informal communications.
Our total liability for any claims related to website use shall not exceed the amount you paid to access our website (which is typically zero for general website visitors).
These limitations do not apply to formal consulting engagements, which are governed by the liability terms specified in individual consulting agreements.
Regulatory Compliance and Industry Standards
Bensolutions, LLC maintains compliance with applicable professional and industry standards relevant to our consulting services.
Medical Device Compliance
For medical device software consulting engagements, we adhere to FDA regulations including 21 CFR Part 11, ISO 13485 quality management standards, IEC 62304 medical device software lifecycle processes, and applicable HIPAA privacy requirements.
Regulatory compliance deliverables and validation processes are specified in individual medical device consulting agreements.
Data Privacy and Security
We maintain appropriate data privacy and security measures in accordance with GDPR, CCPA, and other applicable data protection regulations.
Client data handling, security requirements, and privacy protections for consulting engagements are addressed in individual consulting agreements and data processing addenda as required.
Modifications and Updates
We reserve the right to modify these Terms at any time by posting updated Terms on our website with a new effective date.
Your continued use of our website after Terms modifications constitutes acceptance of the updated Terms.
For active consulting engagements, Terms modifications do not affect existing consulting agreements unless specifically agreed to in writing by both parties.
Governing Law and Jurisdiction
These Terms are governed by the laws of the Commonwealth of Pennsylvania, without regard to conflict of law principles.
Any disputes related to these Terms or website use shall be resolved in the state or federal courts located in Pennsylvania.
Disputes related to specific consulting engagements are subject to the dispute resolution procedures specified in individual consulting agreements.
Pennsylvania LLC Legal Information
Bensolutions, LLC is a Pennsylvania Limited Liability Company with Entity Number 26-1541194 and Federal Employer Identification Number (EIN) 26-1541194.
Our principal business address is located in Claridge, Pennsylvania, serving clients throughout the Greater Pittsburgh region and providing remote consulting services nationwide.
We operate under the business classifications of Software Publishers (NAICS 513210), Custom Computer Programming Services (NAICS 541511), and Computer Systems Design Services (NAICS 541512).
The company also operates under the DBA 'Noise Meld' for certain mobile application and consumer technology services, which are separate from our Bensolutions engineering consulting practice.
Contact Information
For questions regarding these Terms of Service, consulting service inquiries, or legal matters, please contact us:
Email: michael@bensolutions.io
Principal: Carl Michael Benson, Founder and Principal Consultant
Business Address: Claridge, Pennsylvania (Greater Pittsburgh Area)
Response Time: We typically respond to all inquiries within 24 hours during normal business days.
For urgent consulting inquiries or technical emergencies related to active engagements, please clearly indicate the urgency level in your communication subject line.