Privacy Policy

Contact Information: Name, email address, phone number, company name, and job title when you submit our contact forms or engage our consulting services.

Project Information: Details about your technical requirements, project scope, timeline, budget range, and industry sector when requesting consulting services.

Communication Records: Content of emails, phone calls, video conferences, and other communications between you and Bensolutions, LLC.

Business Information: Company details, technical infrastructure, compliance requirements, and project specifications shared during consulting engagements.

Website Usage Data: IP address, browser type, operating system, referring URLs, pages visited, time spent on pages, and access times.

Device Information: Device type, screen resolution, and browser settings used to optimize your website experience.

Cookies and Similar Technologies: We use cookies and web beacons to enhance website functionality and analyze usage patterns. You can control cookie preferences through your browser settings.

Responding to your inquiries and providing information about our AI integration, medical device software development, technical leadership, and industrial automation consulting services.

Evaluating project requirements and preparing consulting proposals tailored to your specific technical needs.

Delivering consulting services, including technical architecture design, software development, regulatory compliance guidance, and project management.

Communicating with you throughout consulting engagements via email, phone, video conferences, and project management platforms.

Managing our client relationships and maintaining accurate project records for quality assurance and compliance purposes.

Improving our website functionality, user experience, and service offerings based on usage analytics and client feedback.

Conducting internal business analysis to enhance our consulting methodologies and technical expertise areas.

Complying with legal obligations, including tax reporting, regulatory compliance documentation, and professional liability requirements.

Sending relevant information about our consulting services, industry insights, and technical expertise updates (only with your consent).

Maintaining our professional network and exploring potential collaboration opportunities in the engineering consulting space.

Showcasing anonymous project success stories and case studies while maintaining client confidentiality.

Providing consulting services and responding to business inquiries represents our legitimate business interest in operating an engineering consultancy.

Analyzing website usage to improve user experience and service offerings.

Maintaining security and preventing fraud or misuse of our services.

Processing information necessary to fulfill consulting agreements and deliver technical services.

Managing ongoing client relationships and project deliverables.

Sending marketing communications about our services (only where explicit consent is provided).

Using cookies and tracking technologies where consent is required by applicable law.

Email Service Provider: We use Resend to send and receive business communications. Resend processes email data under strict data protection agreements.

Website Hosting: Our website is hosted on secure platforms that maintain appropriate data protection standards.

Professional Services: We may share relevant information with legal, accounting, or other professional service providers who assist with business operations under confidentiality agreements.

We may disclose your information if required by law, regulation, court order, or government request.

We may share information to protect our rights, property, or safety, or that of our clients or the public.

In the event of a business transfer, merger, or acquisition, personal information may be transferred as part of the business assets.

We may share your information with third parties when you provide explicit consent for specific purposes.

Client testimonials or case studies will only be published with explicit written permission and may be anonymized to protect confidentiality.

Data Encryption: We use SSL/TLS encryption for all data transmissions and store sensitive information using industry-standard encryption methods.

Access Controls: Access to personal information is restricted to authorized personnel who require the information for legitimate business purposes.

Regular Security Updates: We maintain current security patches and regularly update our systems to address potential vulnerabilities.

Incident Response: We have procedures in place to detect, respond to, and report security incidents in accordance with applicable data breach notification requirements.

Contact Form Data: Information from contact forms is retained for 3 years after the last communication to maintain business continuity and follow-up capabilities.

Client Project Data: Information related to consulting engagements is retained for 7 years in accordance with professional liability and tax requirements.

Website Analytics: Anonymous usage data is retained for 26 months to analyze trends and improve website performance.

Marketing Communications: Email subscription data is retained until you unsubscribe or request deletion.

Your personal information is primarily stored on servers located in the United States with our hosting and email service providers.

We ensure that all service providers maintain appropriate data protection standards and comply with applicable international data transfer requirements.

For EU residents, data transfers outside the EU are conducted under appropriate safeguards such as Standard Contractual Clauses or adequacy decisions.

Access: You can request information about the personal information we hold about you and how it is used.

Correction: You can request that we correct any inaccurate or incomplete personal information.

Deletion: You can request that we delete your personal information, subject to certain legal and business requirements.

Objection: You can object to certain types of processing of your personal information, particularly for marketing purposes.

Data Portability: You can request a copy of your personal information in a machine-readable format.

Restriction of Processing: You can request that we limit how we process your personal information under certain circumstances.

Withdraw Consent: You can withdraw consent for processing activities that are based on consent.

Lodge a Complaint: You can file a complaint with your local data protection authority if you believe your rights have been violated.

Right to Know: You can request information about the categories and specific pieces of personal information we collect, use, disclose, or sell.

Right to Delete: You can request deletion of personal information we have collected about you.

Right to Opt-Out: You can opt-out of the sale of personal information (note: we do not sell personal information).

Right to Non-Discrimination: You will not receive discriminatory treatment for exercising your CCPA rights.

To exercise any of these rights, please contact us at michael@bensolutions.io with the subject line 'Privacy Rights Request.'

Please include your full name, email address, and specific details about your request to help us process it efficiently.

We will respond to your request within 30 days (or as required by applicable law) and may need to verify your identity before processing certain requests.

There is no charge for making a data rights request, but we may charge a reasonable fee for excessive or repetitive requests.

Essential Cookies: Necessary for basic website functionality, including contact form submission and security features.

Analytics Cookies: Help us understand how visitors interact with our website to improve user experience and content relevance.

Preference Cookies: Remember your settings and preferences for future visits.

Marketing Cookies: May be used in the future to deliver relevant content about our consulting services (only with your consent).

You can control and manage cookies through your web browser settings. Most browsers allow you to block or delete cookies.

Please note that disabling essential cookies may affect website functionality, including the ability to submit contact forms.

You can opt-out of analytics tracking by adjusting your browser settings or using browser extensions that block tracking.

For more information about cookies and how to manage them, visit www.allaboutcookies.org.